Improve Your Customer Relations Despite Complaints in Your Vacation Rental

If you are looking for a smart and convenient way to earn money on your real estate, then perhaps, you want to have your property rented out. It is perfect both for homes that have remained vacant for years to extra rooms in a small home. In fact, the market for vacation rentals is growing today. And since the market is growing, the standards are also on the rise. And this means that there are a lot of homeowners who get complaints from their guests.

Now, it is important that you know how to deal with these problems. You just can’t let complaints ruin your business. The reality is that complaints should just be part of operating the business. You don’t have to worry that you are running something bad because you occasionally get a negative review. What you have to understand is that no vacation rental is perfect. You will be able to see something wrong in these properties.

Always ask what you can do to fix the problem

The first thing that you have to do is to know if the problem can be fixed. Maybe, the guest only needs some extra blankets or maybe an extra comforter for the family? Or maybe, the internet just went bad and you can provide them with a portable wifi? You have to figure out first if you can solve the problem that your guests found in your property.

Next, you also have to consider the reality that there are some things that can’t be fixed as well. If this is the case, never forget to ask for an apology and make use of their feedback in order for you to correct the mistakes.

Try to Check the Property Immediately After the Complaint

You need to verify the problem. You need to check if it really needs some repairs or if the person simply didn’t know how to operate some things inside the house. This is something that you should do in case you encountered a complaint.

Answer their complaint on the Airbnb platform

You also have to answer the bad reviews left on the platform if you are using Airbnb. You want to make sure that you tell them that their complaint is being addressed. It is important to ensure that the mistakes are not going to happen again and things can be resolved.

Why is it important to answer the negative reviews? For one, there are some potential guests who will tend to stay away from vacation rentals that have a negative review. They read what they can online and see if they will like the property. Now, if you defend yourself, then there is a chance to still convince those who aren’t sure whether or not to book your property.

A lot of homeowners think that negative complaints against their property could end their business for good. The truth is that you can still do something about it. Always consider bad reviews as constructive criticism. You should make use of it in order to improve.

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